Privacy Policy

Last Updated: July 27, 2026

At Mahō Yume, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you purchase our jewelry products or interact with our business.

By using our services or placing an order, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you place an order or contact us, we may collect the following information:

Personal Information

  • Full name
  • Shipping address
  • Billing address (if applicable)
  • Email address
  • Phone number

Order Information

  • Products purchased
  • Order history
  • Payment confirmation (payment is securely processed by the marketplace or payment provider)

Communication Information

  • Customer inquiries
  • Chat messages
  • Product reviews
  • Feedback and customer support requests

Technical Information (Website Only)

If you shop through our website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Cookies and website usage statistics

2. How We Use Your Information

Your information is used to:

  • Process and fulfill your orders
  • Deliver products to the correct address
  • Provide customer support
  • Respond to inquiries
  • Process refunds or exchanges
  • Improve our products and services
  • Send important order updates
  • Prevent fraud and unauthorized transactions
  • Comply with applicable legal obligations

We will only use your personal information for legitimate business purposes.

3. Payment Information

For your security:

  • We do not store your full credit card or debit card information.
  • Payments made through Shopee, TikTok Shop, Lazada, or other payment providers are securely processed by those platforms.
  • We only receive the information necessary to complete and manage your order.

4. Sharing Your Information

We do not sell, rent, or trade your personal information.

Your information may be shared only when necessary with:

  • Shipping and logistics providers
  • Payment processors
  • Marketplace platforms (such as Shopee, TikTok Shop, or Lazada)
  • Government or regulatory authorities when required by law

Each third party is expected to protect your information in accordance with applicable privacy and security requirements.

5. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information from:

  • Unauthorized access
  • Loss
  • Misuse
  • Alteration
  • Disclosure

Although we work to safeguard your information, no method of electronic storage or transmission is completely secure.

6. Data Retention

We retain your personal information only for as long as necessary to:

  • Complete your order
  • Provide customer support
  • Meet legal, tax, accounting, or regulatory requirements
  • Resolve disputes
  • Enforce our Terms of Service

When information is no longer required, it will be securely deleted or anonymized where appropriate.

7. Marketing Communications

We may occasionally send promotional messages or product updates if you have chosen to receive them.

You may opt out of marketing communications at any time by following the unsubscribe instructions provided or by contacting us directly.

Order-related communications will continue as necessary to fulfill your purchases.

8. Cookies (Website Only)

If you visit our website, cookies may be used to:

  • Improve website functionality
  • Remember your preferences
  • Analyze website traffic
  • Enhance your shopping experience

You may disable cookies through your browser settings, although some website features may not function properly.

9. Your Privacy Rights

Depending on applicable laws, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your personal information (subject to legal obligations)
  • Object to certain processing activities
  • Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the details below.

10. Children's Privacy

Our products are intended for general consumers and are not directed toward children under the age required by applicable law to provide their own consent. We do not knowingly collect personal information directly from children without appropriate authorization.

11. Third-Party Platforms

If you purchase our products through Shopee, TikTok Shop, Lazada, or other third-party marketplaces, your information is also subject to the privacy policies and terms of those platforms.

We encourage you to review their respective privacy policies for more information on how they handle your personal data.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or services.

The latest version will always be available where our products or services are offered. Continued use of our services after updates constitutes acceptance of the revised Privacy Policy.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us through the marketplace or platform where you made your purchase.

Your Privacy Matters

At Mahō Yume, protecting your personal information is part of delivering a safe, secure, and enjoyable shopping experience. Thank you for trusting us with your purchase.